July 2022

Hidden in Plain Sight

This story comes from my friend, Jeff Veyera*, my co-host on the ASQ podcast “The Fearless Workplace”.  He tells it in his book “Culture is Everything”**.

Jeff was working for a large logistics company that handled auto parts among other materials.  One day he got an opportunity to visit a Toyota warehouse that had a function similar to one of their own.

When he got to the Toyota warehouse, he discovered some amazing facts!  The Toyota warehouse: