April 2021

It Doesn’t Make Any Difference How Nice the Boss Is

Saturn devouring his children - GoyaDeming wrote his book, Out of Crisis, 40 years ago.  Why is it still so hard to convince managers that they must drive fear out of the workplace?  One problem is that managers, like all of us, are born into a culture of blame and most of them are never able to separate blame from accountability.  This is the story that I tell new managers to explain the difference: