Norm Howe's blog

Don’t Let the Medium Obscure the Message

team solving a problemYou know instinctively you have a problem.  Everyone else in your department realizes there’s an issue.  But with all the competing priorities coming from all directions in the company, nobody knows whether THIS is the problem that we need to elevate to priority one.

You actually have two problems:

Culture Change Doesn’t Happen by Telling People What Not to Do

body outlineYesterday I watched another black life lost in a grisly video.  The police arrested an un-armed black man for a minor offense.  The police knew that they were being watched.  They had to know that their actions were being filmed.  Yet they did it anyway.  Why?

The Path to Long-term Profitability

trailIn FDA regulated industries we have to comply with GMPs.  It’s a federal law.  But we also have to make a profit.  It’s the law of the invisible hand from Adam Smith.  Our question is, How can we do both?

The One Passion That Every Quality Manager Needs

ideaMy colleague’s call created both pride and stress at the same moment.  Pride because he had asked me to take an assignment, but also stress because I was to work with him closely for the next few weeks and to coach him in his new role as a quality manager.

How Do You Define Quality?

follow throughHow do we know what Quality means in our business?  As quality consultants for the pharmaceutical and medical device industries, that’s a question we hear frequently.  Maybe not in so many words; but many times the question boils down to that.

Landing the Big Fish

Managing people is like fishing, especially in a regulated environment.  A lot of ideas that should work, just don’t.  Like, for instance, telling people what to do.  You’d think that if you’re the boss, the employees would do what you tell them to do, right?  At least most of the time…

The Perfect Face Plant

You can see the disaster coming.  It seems to be happening in slow motion, yet you’re paralyzed.  You know something should be done.  But you can’t stop it.  The train wreck unfolds its destruction majestically.  Then the gawkers gather to marvel at the carnage.

“Simplicity is the ultimate sophistication.”

So said Leonardo Da Vinci. 

I was beginning to conclude that we would never be sophisticated.  I had just stepped onto the production floor when I saw two of our best managers going at it again.  It was a typical fight between QA and Production.  A good operator, Louie, had made an error.  We had just revised the procedure that he was following when the error occurred.

Sign of Progress

The call came on a relaxing Sunday afternoon.  I was just reaching for a second beer.  The football game had just started when the phone rang.  It was the guard at the front gate of my plant.  It ran 24/7, but it had been a quiet weekend before that. 

“Hey, Norm,” he said.  “No big deal, but there’s something funny going on here.  One of the employees is standing over in front of the sign.  Looks like he’s got his whole family with him and he’s taking a selfie.”

A Business Approach to Global Warning

People have asked me if I believe in global warming.  I hesitate to answer that question because belief is an absolute term.  It’s binary, a zero or a one. Global warming is a real world issue and rarely in the real world do problems fall exclusively into one category or another.  Do we need to act on global warming?  That’s another story.

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