QA departments can sometimes appear to resist innovation. In Quality we want to reduce variation. Any change in the process upsets our control charts and sends our OCD brains into a tizzy. However…
We also know that if we are not innovating, we are dying. In this sped up world, stagnation leads to strangulation. Operational excellence is great, necessary even, but, by itself, it will not keep us in business long term. So, we have a dilemma, right? Well, NO.