Norm Howe's blog

Beef Jerky, a Postscript to “Paperclips"

Recalling the Paperclips vignette allowed me to reflect upon a few other incidents from back in 1980, and the virtues of Japanese culture that enabled US and Japanese negotiators to artfully steer past an incident that might have seriously undermined sensitive negotiations.

Paperclips

paperclipMy friend Charles Adams Kelly contributes this story from his time at Ford.  It's a perfect illustration of how culture and habits dictate the success of organizations:

“None of us will ever speak or write the name of this [Japanese] company.  The investigation of a possible arrangement between us will simply be referred to as the Iowa Project.”

What Will it Take to Build an HVAC to Protect Against Coronavirus?

Used Car SalesmanEvery day we hear a new cure-all for Covid-19.  Bleach, steroids, plasma, UV lights, Oleander; what’s next?  As we get into colder weather and people have to socialize indoors, Heating, Ventilation, and Air Conditioning creep into the conversation.  Let’s talk about what it will take to design an HVAC system that will actually do some good.

Don’t Let the Medium Obscure the Message

team solving a problemYou know instinctively you have a problem.  Everyone else in your department realizes there’s an issue.  But with all the competing priorities coming from all directions in the company, nobody knows whether THIS is the problem that we need to elevate to priority one.

You actually have two problems:

Culture Change Doesn’t Happen by Telling People What Not to Do

body outlineYesterday I watched another black life lost in a grisly video.  The police arrested an un-armed black man for a minor offense.  The police knew that they were being watched.  They had to know that their actions were being filmed.  Yet they did it anyway.  Why?

The Path to Long-term Profitability

trailIn FDA regulated industries we have to comply with GMPs.  It’s a federal law.  But we also have to make a profit.  It’s the law of the invisible hand from Adam Smith.  Our question is, How can we do both?

The One Passion That Every Quality Manager Needs

ideaMy colleague’s call created both pride and stress at the same moment.  Pride because he had asked me to take an assignment, but also stress because I was to work with him closely for the next few weeks and to coach him in his new role as a quality manager.

How Do You Define Quality?

follow throughHow do we know what Quality means in our business?  As quality consultants for the pharmaceutical and medical device industries, that’s a question we hear frequently.  Maybe not in so many words; but many times the question boils down to that.

Landing the Big Fish

Managing people is like fishing, especially in a regulated environment.  A lot of ideas that should work, just don’t.  Like, for instance, telling people what to do.  You’d think that if you’re the boss, the employees would do what you tell them to do, right?  At least most of the time…

The Perfect Face Plant

You can see the disaster coming.  It seems to be happening in slow motion, yet you’re paralyzed.  You know something should be done.  But you can’t stop it.  The train wreck unfolds its destruction majestically.  Then the gawkers gather to marvel at the carnage.

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